01
Central conversation view
Customer conversations are organized into a single inbox so staff can find messages and respond from one workspace.
Business messaging, organized
Customer conversations in one secure workspace.
KZ Unified Inbox is a web-based customer messaging platform that helps authorized business teams receive, organize, and respond to customer conversations from a central dashboard.
✓ Authorized staff access
✓ Verified Meta webhooks
✓ Server-side credentials
KZ Unified Inbox
Authorized Staff
Conversations
MC
Messenger CustomerHi, I have a question...
2WC
Website CustomerCan you help me?
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More conversationsOrganized in one place
Messenger CustomerFacebook Messenger
OPENWrite a reply…Send
Illustrative product preview — no real customer data shown.
THE PRODUCT
Built to make customer support simpler.
KZ Unified Inbox gives authorized team members a focused place to manage customer conversations without sharing personal social-media credentials between staff.
02
Facebook Page messaging
For an authorized Facebook Page integration, customer text messages can be received through Meta webhooks and replies can be sent through Meta's messaging API.
03
Team access controls
Staff use individual accounts. Administrative controls are available to create, suspend, activate, and manage authorized users.
04
Website messaging
The platform can also receive messages from the KZ website chat channel, keeping supported customer conversations together.
HOW IT WORKS
A clear, permission-based messaging flow.
Meta Platform Data is accessed only for a Facebook Page connection that has been authorized for the service. The data is used to provide the inbox and messaging functions described below.
Page is authorized
A business Facebook Page is connected only with the required authorization and credentials.
Customer sends a message
Meta sends eligible customer messaging events to our verified webhook endpoint.
Inbox displays the conversation
Message text, sender identifier, timestamps, and related messaging metadata are used to organize the conversation for authorized staff.
Staff replies
An authorized staff member writes a response, and KZ Unified Inbox sends that reply through Meta's messaging API to the same customer.
META PLATFORM DATA
Used only to provide the messaging service.
For Facebook Messenger functionality, KZ Unified Inbox may process Page/account identifiers, platform-scoped customer identifiers, message text, message identifiers, timestamps, and related messaging metadata required to display conversations and send replies.
We do not sell Meta Platform Data. We do not use customer message data to create unrelated advertising profiles. Access is limited to authorized users who need it to provide the connected business's customer-support service.
Security measures in the application
- ✓Webhook signature verificationMeta webhook payload signatures are checked before processing.
- ✓Server-side integration secretsMeta access credentials are kept in server configuration and are not exposed in the browser UI.
- ✓Individual staff accountsAuthorized users authenticate using their own account rather than sharing one login.
- ✓Security controlsThe application includes CSRF protection, rate limiting, audit logging, secure session settings, and restrictive browser security headers.
OPERATED BY
KZ Crafty Printing Services
KZ Unified Inbox is a technology service operated by KZ Crafty Printing Services. The platform is used to support authorized business communications and customer service.
Product websiteinbox.kzcrafty.com
Main business websitekzcrafty.com
Contactjracman7@gmail.com
Staff accessSecure login →
KZ UNIFIED INBOX
Staff Login